Thank you for booking Crookwath for your holiday.
Please read our terms and conditions before signing our booking form as this is a legally binding contract between us.
Booking Confirmation
We will confirm by email or letter if required once we have received your completed Booking Form and deposit cheque – your holiday is then confirmed. Please note that your booking is not considered firm until deposits and Booking Form have been received
Payments
Payments can be made by cheque or bank transfer. We do not accept credit/debit cards. Cheques made to RW & GS Farncombe. Full payment is required 6 weeks prior to your arrival date and if you book within 6 weeks then the full amount is required with your Booking Form.
Cancellation by you.
Cancellation by you.
In the event of you cancelling more than 6 weeks before the start of your holiday then your deposit will not be refunded, unless we are able to re-let Crookwath for the same period. If a cancellation is made 6 weeks before the start of your holiday, then the rental is payable by you in full. We recommend that you take out suitable holiday insurance to cover you against a possible cancellation. If you do have to cancel, let us know as soon as possible by phone and email and we will do our best to rebook the cottage for you.
If for reasons beyond our control that renders Crookwath unsuitable for letting, which means that we are forced to cancel your booking, we will attempt to find you alternative similar accommodation. If none is available then we will refund your payment in full and confirm that you will not be liable to any further claims or payments.
Good housekeeping deposit.
We ask for a separate returnable £100 good housekeeping deposit cheque payable with your final deposit cheque, 6 weeks prior to your holiday. This will be refunded 7 days after your visit, unless there is damage to the property and its contents (we do not charge for small items such as broken glasses/plates - just tell us)
We ask you to leave the cottage clean and tidy, beds stripped and rubbish removed.
Occupancy
Crookwath accommodates a maximum of 6 people and a child up to 2 years old in a travel cot. A maximum of 3 children are permitted to stay, if this is abused and more have stayed overnight then we have the right to ask you to leave immediately.
Towels and dishcloths
Note that we do not provide these, please bring your own.
All bed linen is provided and the beds are ready made up for you.
Smoking policy
Guests are requested to observe a no smoking policy. If we find that guests have been smoking then we reserve the right to ask them to leave immediately.
Arrivals/departures
Crookwath is available from 4pm on the date of arrival, and guests are requested to depart by 10am on their day of departure, leaving the cottage clean and tidy.
Complaints
Our core intention is to make sure that you have a really happy holiday and we hope there will be nothing to complain about. If there is – please come and see us immediately so that we can rectify whatever it is that might be causing you a problem. We are here to help!
Pets
Sorry we do not accept pets. We do have the right to ask you to leave immediately if animals are found on the premises.
Liability
We do not accept any liability for damage to your property, its contents, personal possessions, or loss or injury in your party unless caused by proven negligence of us, our employees or contractors.
Damage and Breakages
You are responsible for the cost of any breakages or damage you cause to the cottage and its contents. Please report these before you leave. Minor breakages may not be charged for if reported.
Photos
We are constantly upgrading Crookwath - the photos are as up to date as possible. Occaissionally the photos may not be an exact image of fabrics and furniture etc, as improvements are always being made at Crookwath. |
