Terms & Conditions
Please read our terms and conditions before signing our booking form as this is a legally binding contract between us
Booking Confirmation
We will confirm by email or letter if required, once we have received your completed Booking Form and deposit – your holiday is then confirmed. Please note that your booking is not considered firm until deposits and Booking Form have been received. We will hold your provisional booking for 7 days only.
Payments
Payments can be made by cheque or BACS. Contact us at for bank details. We do not accept credit/debit cards. Full payment is required 6 weeks prior to your arrival date, failure to pay by that date will indicate a cancellation by you and Crookwath will be available by us to be re-let. If you book within 6 weeks then the full amount is required with your Booking Form.
Cancellation by you
In the event of you cancelling more than 12 weeks before the start of your holiday then your deposit will not be refunded, unless we are able to re-let Crookwath for the same period. If a cancellation is made 6 weeks or less before the start of your holiday, then the rental is payable by you in full unless we are able to re-let Crookwath for the same period. In either case, if we can re-let Crookwath for you, then you will be fully refunded less any costs incurred in making the new booking. We recommend that you take out suitable holiday insurance to cover you against a possible cancellation. If you do have to cancel, let us know as soon as possible by phone and email and we will do our very best to rebook the cottage for you.
Cancellation by us
If for reasons beyond our control that renders Crookwath unsuitable for letting, which means that we are forced to cancel your booking, we will attempt to find you alternative similar accommodation. If none is available then we will refund your payment in full and confirm that you will not be liable to any further claims or payments.
Good housekeeping deposit.
We ask for a separate returnable £100 good housekeeping deposit payable with your final deposit cheque, 6 weeks prior to your holiday. This will be refunded 7 days after your visit, unless there is damage to the property and its contents (we do not charge for small items such as broken glasses/plates – just tell us)
We ask you to leave the cottage clean and tidy, beds stripped and rubbish removed.
Occupancy
Crookwath accommodates a maximum of 6 people and a child up to 2 years old in a travel cot. A maximum of 3 children are permitted to stay. If this is abused and more have stayed overnight then we have the right to ask you to leave immediately.
Towels, dishcloths and bed linen
We provide all towels and dishcloths so no need to bring your own. All bed linen is provided and the beds are ready made up for you.
Smoking policy
Guests are requested to observe a no smoking policy. If we find that guests have been smoking then we reserve the right to ask them to leave immediately.
Arrivals/departures
Crookwath is available from 4pm on the date of arrival, and guests are requested to depart by 10am on their day of departure, leaving the cottage clean and tidy.
Complaints
Our core intention is to make sure that you have a really happy holiday and we hope there will be nothing to complain about. If there is, please come and see us immediately so that we can rectify whatever it is that might be causing you a problem. We are here to help!
Pets
Pets are welcome! Please just call us on 07970 547599 first before completing the booking. Dog bowls and towels can be provided. We ask that dogs remain downstairs, and not on the sofas please!
Liability
We do not accept any liability for damage to your property, its contents, personal possessions, or loss or injury in your party unless caused by proven negligence of us, our employees or contractors.
Damage and Breakages
You are responsible for the cost of any breakages or damage you cause to the cottage and its contents. Please report these before you leave. Minor breakages may not be charged for if reported.
Photos
We are constantly upgrading Crookwath – the photos are as up to date as possible. Occasionally the photos may not be an exact image of fabrics and furniture etc, as improvements are always being made to the cottage.